Support

My steps are not updating

First check that Run My Friend can read steps in Settings > Health > Data Access & Devices. Then bring the app to the foreground and pull down to refresh.

• Walk a few steps with your iPhone or Apple Watch.
• Check that those steps appear in Apple Health.
• Close and reopen Run My Friend if sync remains pending.

Notifications and Boosts

Notifications can be controlled in the app profile and iOS settings. A friend Boost lasts one hour and has a cooldown before it can be sent again.

Account and password

Use Forgot password on the sign-in screen to receive a secure link. Never share that link. Full account deletion is available under Profile > Account.

Before requesting help

Have the app version, build number, iPhone model and a precise description ready. Never send your password, login code or screenshots containing sensitive information.